Cookies and Tracking
Lily O’Brien’s Marketing & Digital teams have access to the information our cookies collect. We also provide our trusted external suppliers with this information to help us understand information such as, but not limited to, how visitors use and interact with our website.
Where is your information stored?
1. Website Customer Accounts / Transaction information
CTI Global, our IT providers, function as ‘Data Processors’ for Lily O’Brien’s and are registered with the Data Protection Commission of Ireland and are subject to the security responsibilities under the Data Protection Act. All data is stored within multiple ISO27001 certified data centres in Dublin and never ever leaves the Irish jurisdiction.
2. Customer Service & General Enquiries
Information relating to Customer Services queries is stored in a secure password encrypted document accessible by our customer service teams and deleted within 2 months.
Security & Data Protection
At Lily O'Brien's Chocolates, online security is our priority. All transactions processed on our site are processed using the highest levels of online security by external transaction processing companies with outstanding records in internet security. Our website operates on a secure server and all confidential information is encrypted and protected to make our websites secure and safe shopping environments.
CTI Global as ‘Data Processors’ for Lily O’Brien’s are registered with the Data Protection Commission of Ireland and are subject to the security responsibilities under the Data Protection Act. These responsibilities include the necessity to keep personal data secure from unauthorised access, disclosure, destruction or accidental loss.
All CTI Global services are ISO27001:2013 certified by Certification Europe reference 2011/1388. All data is stored within multiple ISO27001 certified data centres in Dublin and never ever leaves the Irish jurisdiction.
CTI Global will apply best-practice in terms of process, hardware & back-up software selection to ensure the provision of a secure data solution and mitigate risk of data loss. These include initial server hardening, disaster-recovery testing & nightly back-ups to a location within the EU.
CTI Global confirms that the data will not be moved outside the EEA (the European Economic Area, which includes the 27 EU member states, and Lichtenstein, Iceland, and Norway).
CTI Global confirms that the data placed in the Lily O’Briens-specific virtual dedicated cloud (primary & remote) will be available always to Lily O’Briens and ownership of the data will always reside with Lily O’Briens.
Data Retention
Lily O’Brien’s retains personal data about individuals for a range of periods. The basis for our retention periods is based on our contractual obligations. We commit to not keeping personal data for longer than is necessary and review records on an annual basis.
How long do we store your data?
Website Customer Accounts: We will store your account information for as long as you wish to keep your customer account active. If you have not accessed your customer account for 18 months we will deactivate it and delete your details. Before any account is deleted we will notify you before any action is taken with instruction for you to keep your account active.
Website Guest Transactions: When you place an order via our website you will have the option to activate a customer account with us. Unactivated accounts will be deleted after 12 months.
Controlling your information: You have the right to amend or delete your account and related details at anytime. You can you this by accessing your account at https://lilyobriens.ie/customer/account/edit/
Customer Service & General Enquiries: By contacting us via email, telephone, or through our social media channels your information will be stored until your query has been resolved and deleted within 2 months.
Marketing & Mailing Lists: If you have Opted-in to our mailing list your information will be stored until you choose to unsubscribe. You can unsubscribe from these emails at any time by clicking the ‘unsubscribe’ link in any email, or update your email preferences in the My Details section of My Account here: https://lilyobriens.ie/customer/account/edit/
Cookies Policy
This cookies policy describes how Lily O’Brien’s use “cookies” and other similar technologies, such as pixels and tags, in connection with our websites.
Do the Lily O’Brien’s websites use cookies?
Yes. Please read this cookies policy carefully to ensure that you fully understand how and why we use cookies and related technologies. If you use our website with your browser set to accept cookies, you consent to our use of cookies as described in this policy. You also consent to our use of pixel tags if you choose to sign up to our newsletter.
What is a cookie?
A cookie is a small file consisting of letters and numbers that is placed on your computer or other device. Cookies enable our systems to recognize your device. Such recognition is necessary to for the efficient operation of our site.
Do I have to agree to Lily O’Brien’s use of cookies?
No.
If you do not consent to our use of cookies, you can set your browser settings to reject cookies. These settings are usually found in the “options” or “preferences” menu of your web browser. You can find more details about how to control cookies here. Alternatively, you can use the “Help” option in your web browser get more details.
A number of features of our services may not work or will be curtailed from working effectively without cookies. As a result, changing your browser settings to reject cookies may have a negative impact on your ability to use our website.
If you use our website with your web browser set to accept cookies, you consent to our use of cookies as described in this cookies policy. If you do not accept our use of cookies, you should either (a) immediately stop using our services or (b) use the settings described above to reject cookies. To withdraw your consent to our use of cookies, you should either (a) cease using our website or (b) delete our cookies using your web browser’s settings and set your browser to reject future cookies. You can find out more about deleting and blocking cookies here and using your web browser’s “Help” option.
Who drops cookies when I use Lily O’Brien’s website?
Many of the cookies dropped when you use our services are “first party cookies” (meaning cookies placed and read by Lily O’Brien’s directly).
A number of our partners also drop cookies when you use our services. These specialist “third party cookies” are not set by Lily O’Brien’s but are rather set by companies such as Google for website analytics and font purposes with our permission. Please read our partners’ privacy policies to ensure that you’re comfortable with the manner in which they use cookies:
- www.google.com/analytics/learn/privacy.html
- www.fonts.com/info/legal/privacy
- https://www.hotjar.com/legal/policies/privacy
- https://policies.google.com/privacy
- https://advertise.bingads.microsoft.com/en-us/resources/policies/privacy...
- https://www.facebook.com/full_data_use_policy
- https://twitter.com/en/privacy
What types of cookies are used on Lily O’Brien’s website?
We use both “session” and “persistent” cookies. A session cookie is used to identify a particular visit to our site. These cookies expire after a short time, or when you close your web browser after using our services.
A persistent cookie will remain on your devices for a set period of time specified in the cookie. We use these cookies where we need to identify you over a longer period of time.
Necessary Cookies
Name
Provider
Purpose
Expiry
Type
rc::a
This cookie is used to
distinguish between humans
and bots. This is beneficial for
the website, in order to make
valid reports on the use of
their website.
Persistent
HTML
rc::c
This cookie is used to
distinguish between humans
and bots.
Session
HTML
CookieConsent
Cookiebot
Stores the user's cookie
consent state for the current
domain
1 year
HTTP
frontend
lilyobriens.ie
Stores a random ID which
ensures that a user can be
uniquely identified as a guest
or logged-in user. Functions
such as "Items last viewed"
or retention of the logged-in
state are connected with this
cookie.
41 days
HTTP
frontend_cid
lilyobriens.ie
Stores a random ID which
ensures that a user can be
uniquely identified as a guest
or logged-in user on
encrypted pages. Functions
such as "Items last viewed"
or retention of the logged-in
state are connected with this
cookie.
41 days
HTTP
has_js
lilyobriens.ie
Registers whether or not the
user has activated JavaScript
in the browser.
Session
HTTP
external_no_
cache
lilyobriens.ie
This cookie is set to
determine if the cache is
enabled or disabled - a cache
is used by the website to
optimize the response time
between the visitor and the
website. The cache is usually
stored on the visitor’s
browser.
1 day
HTTP
History.store
lilyobriens.ie
Contains an visitor ID - This
is used to track visitors'
navigation and interaction on
the website for internal
website-optimization.
Session
HTML
Statistics & Analytics Cookies
Name
Provider
Purpose
Expiry
Type
collect
Used to send data to
Google Analytics about the
visitor's device and
behavior. Tracks the visitor
across devices and
marketing channels.
Session
Pixel
_dc_gtm_UA-
#
Google Tag
Manager
Used by Google Tag
Manager to control the
loading of a Google
Analytics script tag.
1 day
HTTP
_ga
Registers a unique ID that
is used to generate
statistical data on how the
visitor uses the website.
2 years
HTTP
_gat
Google Tag
Manager
Used by Google Analytics
to throttle request rate
1 day
HTTP
_gid
Registers a unique ID that
is used to generate
statistical data on how the
visitor uses the website.
1 day
HTTP
Marketing Cookies
Name
Provider
Purpose
Expiry
Type
IDE
Used by Google DoubleClick
to register and report the
website user's actions after
viewing or clicking one of the
advertiser's ads with the
purpose of measuring the
efficacy of an ad and to
present targeted ads to the
user.
1 year
HTTP
test_cookie
Used to check if the user's
browser supports cookies.
1 day
HTTP
ads/ga-audie
nces
Used by Google AdWords to
re-engage visitors that are
likely to convert to customers
based on the visitor's online
behaviour across websites.
Session
Pixel
_gaexp
lilyobriens.ie
This cookie is used by
Google Analytics to
determine if the visitor is
involved in their marketing
experiments.
15 days
HTTP
_gcl_au
Google Tag
Manager
Used by Google AdSense for
experimenting with
advertisement efficiency
across websites using their
services.
3 months
HTTP
VISITOR_IN
FO1_LIVE
YouTube
Tries to estimate the users'
bandwidth on pages with
integrated YouTube videos.
179 days
HTTP
YSC
YouTube
Registers a unique ID to
keep statistics of what videos
from YouTube the user has
seen.
Session
HTTP
yt-remote-ca
st-installed
YouTube
Stores the user's video
player preferences using
embedded YouTube video
Session
HTML
yt-remote-co
nnected-devi
ces
YouTube
Stores the user's video
player preferences using
embedded YouTube video
Persistent
HTML
yt-remote-de
vice-id
YouTube
Stores the user's video
player preferences using
embedded YouTube video
Persistent
HTML
yt-remote-fas
t-check-perio
d
YouTube
Stores the user's video
player preferences using
embedded YouTube video
Session
HTML
yt-remote-se
ssion-app
YouTube
Stores the user's video
player preferences using
embedded YouTube video
Session
HTML
yt-remote-se
ssion-name
YouTube
Stores the user's video
player preferences using
embedded YouTube video
Session
HTML
pagead/1p-u
ser-list#
Pending
Session
Pixel
Why are cookies used by Lily O’Brien’s?
We use cookies for the following purposes:
- Analytics – we use cookies to learn how you, and other users, use our services and how well they perform. This allows us to identify errors, learn how our services perform, and improve and develop our services over time.
- Marketing – we use pixel tags to track and improve the effectiveness of our marketing emails. For example, we may use such technologies to identify if you read an email we sent to you.
- Website Optimization – we use cookies to improve the operation and presentation of our website. This includes tracking our use of fonts, caching pages and identifying potential errors.
- Advertising – we use advertising tracking technologies from Doubleclick and Bing which may present you with advertisements when you visit other sites.