Cookies and Tracking

Lily O’Brien’s Marketing & Digital teams have access to the information our cookies collect. We also provide our trusted external suppliers with this information to help us understand information such as, but not limited to, how visitors use and interact with our website.

 

Where is your information stored?

1. Website Customer Accounts / Transaction information

CTI Global, our IT providers, function as ‘Data Processors’ for Lily O’Brien’s and are registered with the Data Protection Commission of Ireland and are subject to the security responsibilities under the Data Protection Act. All data is stored within multiple ISO27001 certified data centres in Dublin and never ever leaves the Irish jurisdiction.

2. Customer Service & General Enquiries

Information relating to Customer Services queries is stored in a secure password encrypted document accessible by our customer service teams and deleted within 2 months.

 

Security & Data Protection

At Lily O'Brien's Chocolates, online security is our priority. All transactions processed on our site are processed using the highest levels of online security by external transaction processing companies with outstanding records in internet security. Our website operates on a secure server and all confidential information is encrypted and protected to make our websites secure and safe shopping environments.

CTI Global as ‘Data Processors’ for Lily O’Brien’s are registered with the Data Protection Commission of Ireland and are subject to the security responsibilities under the Data Protection Act. These responsibilities include the necessity to keep personal data secure from unauthorised access, disclosure, destruction or accidental loss.

All CTI Global services are ISO27001:2013 certified by Certification Europe reference 2011/1388. All data is stored within multiple ISO27001 certified data centres in Dublin and never ever leaves the Irish jurisdiction. 

CTI Global will apply best-practice in terms of process, hardware & back-up software selection to ensure the provision of a secure data solution and mitigate risk of data loss. These include initial server hardening, disaster-recovery testing & nightly back-ups to a location within the EU.

CTI Global confirms that the data will not be moved outside the EEA (the European Economic Area, which includes the 27 EU member states, and Lichtenstein, Iceland, and Norway).

CTI Global confirms that the data placed in the Lily O’Briens-specific virtual dedicated cloud (primary & remote) will be available always to Lily O’Briens and ownership of the data will always reside with Lily O’Briens.

 

Data Retention

Lily O’Brien’s retains personal data about individuals for a range of periods. The basis for our retention periods is based on our contractual obligations. We commit to not keeping personal data for longer than is necessary and review records on an annual basis.

How long do we store your data?

Website Customer Accounts: We will store your account information for as long as you wish to keep your customer account active. If you have not accessed your customer account for 18 months we will deactivate it and delete your details. Before any account is deleted we will notify you before any action is taken with instruction for you to keep your account active.

Website Guest Transactions:  When you place an order via our website you will have the option to activate a customer account with us. Unactivated accounts will be del​eted after 12 months.

Controlling your information: You have the right to amend or delete your account and related details at anytime. You can you this by accessing your account at ​https://lilyobriens.ie/customer/account/edit/

Customer Service & General Enquiries: By contacting us via email, telephone, or through our social media channels your information will be stored until your query has been resolved and deleted within 2 months.

Marketing & Mailing Lists: If you have Opted-in to our mailing list your information will be stored until you choose to unsubscribe. You can unsubscribe from these emails at any time by ​clicking the ‘unsubscribe’ link in any email, or update your email preferences in the My Details section of My Account here: https://lilyobriens.ie/customer/account/edit/

 

Cookies Policy

This cookies policy describes how Lily O’Brien’s use “cookies” and other similar technologies, such as pixels and tags, in connection with our websites.

 

Do the Lily O’Brien’s websites use cookies? 

Yes. Please read this cookies policy carefully to ensure that you fully understand how and why we use cookies and related technologies. If you use our website with your browser set to accept cookies, you consent to our use of cookies as described in this policy. You also consent to our use of pixel tags if you choose to sign up to our newsletter.

 

What is a cookie? 

A cookie is a small file consisting of letters and numbers that is placed on your computer or other device. Cookies enable our systems to recognize your device. Such recognition is necessary to for the efficient operation of our site.

 

Do I have to agree to Lily O’Brien’s use of cookies? 

No.

If you do not consent to our use of cookies, you can set your browser settings to reject cookies. These settings are usually found in the “options” or “preferences” menu of your web browser. You can find more details about how to control cookies here. Alternatively, you can use the “Help” option in your web browser get more details.

A number of features of our services may not work or will be curtailed from working effectively without cookies. As a result, changing your browser settings to reject cookies may have a negative impact on your ability to use our website.

If you use our website with your web browser set to accept cookies, you consent to our use of cookies as described in this cookies policy. If you do not accept our use of cookies, you should either (a) immediately stop using our services or (b) use the settings described above to reject cookies. To withdraw your consent to our use of cookies, you should either (a) cease using our website or (b) delete our cookies using your web browser’s settings and set your browser to reject future cookies. You can find out more about deleting and blocking cookies here and using your web browser’s “Help” option.

 

Who drops cookies when I use Lily O’Brien’s website?

Many of the cookies dropped when you use our services are “first party cookies” (meaning cookies placed and read by Lily O’Brien’s directly).

A number of our partners also drop cookies when you use our services. These specialist “third party cookies” are not set by Lily O’Brien’s but are rather set by companies such as Google for website analytics and font purposes with our permission. Please read our partners’ privacy policies to ensure that you’re comfortable with the manner in which they use cookies:

 

What types of cookies are used on Lily O’Brien’s website?

We use both “session” and “persistent” cookies. A session cookie is used to identify a particular visit to our site. These cookies expire after a short time, or when you close your web browser after using our services.

A persistent cookie will remain on your devices for a set period of time specified in the cookie. We use these cookies where we need to identify you over a longer period of time.

 

Necessary Cookies

Name

Provider

Purpose

Expiry

Type

 

rc::a

Google

This cookie is used to

distinguish between humans

and bots. This is beneficial for

the website, in order to make

valid reports on the use of

their website.

Persistent

HTML

 

rc::c

Google

This cookie is used to

distinguish between humans

and bots.

Session

HTML

 

CookieConsent

Cookiebot

Stores the user's cookie

consent state for the current

domain

1 year

HTTP

 

frontend

lilyobriens.ie

Stores a random ID which

ensures that a user can be

uniquely identified as a guest

or logged-in user. Functions

such as "Items last viewed"

or retention of the logged-in

state are connected with this

cookie.

41 days

HTTP

 

frontend_cid

lilyobriens.ie

Stores a random ID which

ensures that a user can be

uniquely identified as a guest

or logged-in user on

encrypted pages. Functions

such as "Items last viewed"

or retention of the logged-in

state are connected with this

cookie.

41 days

HTTP

 

has_js

lilyobriens.ie

Registers whether or not the

user has activated JavaScript

in the browser.

Session

HTTP

 

external_no_

cache

lilyobriens.ie

This cookie is set to

determine if the cache is

enabled or disabled - a cache

is used by the website to

optimize the response time

between the visitor and the

website. The cache is usually

stored on the visitor’s

browser.

1 day

HTTP

 

History.store

lilyobriens.ie

Contains an visitor ID - This

is used to track visitors'

navigation and interaction on

the website for internal

website-optimization.

Session

HTML

 

Statistics & Analytics Cookies

Name

Provider

Purpose

Expiry

Type

collect

Google

Used to send data to

Google Analytics about the

visitor's device and

behavior. Tracks the visitor

across devices and

marketing channels.

Session

Pixel

_dc_gtm_UA-

#

Google Tag

Manager

Used by Google Tag

Manager to control the

loading of a Google

Analytics script tag.

1 day

HTTP

_ga

Google

Registers a unique ID that

is used to generate

statistical data on how the

visitor uses the website.

2 years

HTTP

_gat

Google Tag

Manager

Used by Google Analytics

to throttle request rate

1 day

HTTP

_gid

Google

Registers a unique ID that

is used to generate

statistical data on how the

visitor uses the website.

1 day

HTTP

 

Marketing Cookies

Name

Provider

Purpose

Expiry

Type

IDE

Google

Used by Google DoubleClick

to register and report the

website user's actions after

viewing or clicking one of the

advertiser's ads with the

purpose of measuring the

efficacy of an ad and to

present targeted ads to the

user.

1 year

HTTP

test_cookie

Google

Used to check if the user's

browser supports cookies.

1 day

HTTP

ads/ga-audie

nces

Google

Used by Google AdWords to

re-engage visitors that are

likely to convert to customers

based on the visitor's online

behaviour across websites.

Session

Pixel

_gaexp

lilyobriens.ie

This cookie is used by

Google Analytics to

determine if the visitor is

involved in their marketing

experiments.

15 days

HTTP

_gcl_au

Google Tag

Manager

Used by Google AdSense for

experimenting with

advertisement efficiency

across websites using their

services.

3 months

HTTP

VISITOR_IN

FO1_LIVE

YouTube

Tries to estimate the users'

bandwidth on pages with

integrated YouTube videos.

179 days

HTTP

YSC

YouTube

Registers a unique ID to

keep statistics of what videos

from YouTube the user has

seen.

Session

HTTP

yt-remote-ca

st-installed

YouTube

Stores the user's video

player preferences using

embedded YouTube video

Session

HTML

yt-remote-co

nnected-devi

ces

YouTube

Stores the user's video

player preferences using

embedded YouTube video

Persistent

HTML

yt-remote-de

vice-id

YouTube

Stores the user's video

player preferences using

embedded YouTube video

Persistent

HTML

yt-remote-fas

t-check-perio

d

YouTube

Stores the user's video

player preferences using

embedded YouTube video

Session

HTML

yt-remote-se

ssion-app

YouTube

Stores the user's video

player preferences using

embedded YouTube video

Session

HTML

yt-remote-se

ssion-name

YouTube

Stores the user's video

player preferences using

embedded YouTube video

Session

HTML

pagead/1p-u

ser-list#

Google

Pending

Session

Pixel

Why are cookies used by Lily O’Brien’s? 

We use cookies for the following purposes:

  • Analytics – we use cookies to learn how you, and other users, use our services and how well they perform. This allows us to identify errors, learn how our services perform, and improve and develop our services over time.
  • Marketing – we use pixel tags to track and improve the effectiveness of our marketing emails. For example, we may use such technologies to identify if you read an email we sent to you.
  • Website Optimization – we use cookies to improve the operation and presentation of our website. This includes tracking our use of fonts, caching pages and identifying potential errors.
  • Advertising – we use advertising tracking technologies from Doubleclick and Bing which may present you with advertisements when you visit other sites.