Delivery Information

We have a variety of shipping options available to help you decide the most cost effective and suitable option for you. If you don't find the information you require on this page or your country is not listed in our system, then please do not hesitate to contact our team by tel: +353 45 486800 or email: weborders@lilyobriens.ie

 

Delivery cut off for Christmas orders to Ireland & the UK is 11am on Thursday the 19th of December. 

PLEASE NOTE: Delivery transit times are a guideline, while do our very best to ensure orders arrive as quickly as possible sometimes unforeseen delays can be experienced due reasons beyond our control such as weather and customs delays. To avoid disappointment please order as early as possible to ensure your parcel reaches its destination in time for Christmas.

 

Orders placed before 11am will be dispatched within 24hours Monday-Friday excluding Bank Holidays, stock allowing.

Orders placed after 11am Monday-Friday will be dispatched the following business day, stock allowing.

 

Please note: All delivery times are an approximate guideline and subject to customs clearance. Orders shipping to the UK may experience customs delays on certain products which can extend delivery timelines. 

Delivery transit times are a guideline, while do our very best to ensure orders arrive as quickly as possible sometimes unforeseen delays can be experienced due reasons beyond our control such as customs delays.

If you have a special request regarding your delivery please contact our team on weborders@lilyobriens.ie and we will do our very best to accommodate your request.

 

Delivery Options	Costs	Courier	Est. Delivery Timelines
IRELAND
Ireland Free Delivery on orders over €50 / £45 per delivery address	FREE	GLS	2 Working Days from dispatch*
Ireland Standard Delivery	€3.83	GLS	2 Working Days from dispatch*
UNITED KINGDOM
UK Free Delivery on orders over £45 / €50 per delivery address	FREE	GLS	2-5 Working Days from dispatch*
UK Standard Delivery - Products Shipping from Ireland	From £5.78	GLS	2-5 Working Days from dispatch*
UK Next Working Day Delivery - Products Shipping from the UK	From £5.78	Royal Mail	Next Working Day from dispatch*
UK Next Working Day Delivery - Products Shipping from Ireland	From £23.71	DHL	1-2 Working Days from dispatch*
USA
USA Express Delivery	From $31.39	DHL	3-5 Working Days from dispatch*

 

Please note:

• *Our business hours are Monday to Thursday 9am to 5.30pm, and on Friday 9am to 5pm. Orders placed outside of business hours, at the weekend or during bank holidays will not be dispatched / delivered until the next working day. Orders placed before 11am will be dispatched within 24hours, stock allowing.
• Delivery timelines are quoted as a guideline in working days and based on deliveries to major towns and cities. While we try our very best to ensure your chocolates reach their destination as quickly as possible certain remote areas may experience a slightly longer transit time.
• All delivery times are an approximate guideline and subject to customs clearance.
• Our Free Delivery option is available on orders over €50 / £45 shipping to one address. Orders shipping via our multiple delivery option can avail of Free Delivery when the value of the order shipping is €50 / £45 or over to each address.

we cannot accept delivery to PO box addresses and recipient telephone numbers must be supplied with each order.

• If your destination includes a Hospital, Care Facility, Hotel or Office please include Room, Floor or Ward Numbers - any additional information which will help your chocolates reach their destination as quickly as possible.
• Please note that postal options are shipped at customer's own risk
• Lily O'Brien's reserves the right to alter its shipping rates at any time with increases in fuel surcharges or shipping rates by our shipping service providers
• Delivery charges do not include taxes and customs/duties where applicable. Customers are subject to customs charges upon receipt of delivery
• If your country is not listed above, then please contact us directly on email: weborders@lilyobriens.ie or tel: +353 45 486800
• If you order exceeds the weight as set out in the tables above, or if you have special delivery requirements then please do not hesitate to contact us on email: weborders@lilyobriens.ie or tel: +353 45 486800
• Please see our Terms and Conditions for further information.