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Privacy Policy

Privacy Policy

Customer Details

When you place an order (and create an account) on Lilyobriens.ie, or .com we will collect your contact details and information in order to process your order and if necessary, to contact you in relation to the status of your order.

Opt-in Policy

From time to time we will use this data to help improve our service to you and to tailor any special offers to meet your needs. There are simple opt-out options if you do not wish to receive these updates. Alternatively should you wish to opt-out at any time then simply contact our online sales team on weborders@lilyobriens.ie and confirm you would like to opt-out of any future e-shots etc. We will NEVER pass on your details to third party companies for marketing purposes.

Purchase History

A record is kept of your order history so that we can help tailor offers to your needs in the future and help improve our overall service to you. If you need any further details on same then please contact our online sales team at email: weborders@lilyobriens.ie

Cookies

The Lily O’Brien’s website uses cookies. Cookies are used by almost every other website and don’t harm your computer. They are small text files that are placed on your computer or mobile phone when you browse web sites.

Strictly necessary cookies – These cookies help us to:

  • Make our website work as you'd expect (for example the shopping basket and checkout process)
  • Save you having to login every time you visit the site
  • Remember your settings during and between visits (for example whether you’re logged in, what you searched for)
  • Improve the speed/security of the site
  • Personalise our site to you to help you get what you need faster
  • Remember if you have accepted our terms and conditions
  • Display the “Your Basket” page
  • Performance cookies

These cookies remember information about how you use our website. They give us vital information such as which pages are visited most often, whether customers are receiving error messages from certain pages, etc. These cookies allow us to analyse and improve the performance of our website. As a result, you receive a consistent look, feel and shopping experience. Performance cookies, or web analytic cookies don't collect any identifiable user information. In addition, all information collected is aggregated and therefore anonymous.

Social Website Cookies

So you can easily “Like” or share our content (and add comments to our site) on sites like Facebook and Twitter we have included sharing buttons on our site.
The privacy implications on this vary from social network to social network and are dependent on the specific privacy settings you have chosen on these networks.

Advertisement tracking

We use cookies and pixel tags to make our advertising and promotions on third party websites more effective. We use third party vendors like Google, who show our ads on sites across the internet.

We allow the third parties who participate with us in marketing programmes to place cookies when you visit our site. These cookies enable us to monitor which adverts you see and click on to get to our site, and help us to deliver adverts more relevant to your personal interests. They also limit the amount of times you see an advert and measure the effectiveness of adverts. This means you won't see the same adverts over and over, or continue to see irrelevant adverts. We currently work with the following companies for this; please see their privacy policies at the following addresses:

  • Doubleclick/Google Adwords: http://www.google.com/policies/privacy/
  • Cybercom/Google Adsense: http://www.google.com/policies/privacy/
  • LinkShare: http://www.linkshare.co.uk/cookies/

These cookies are as safe as the ones used whilst you browse our site – none of these third parties collects any personal data from which they would be able to identify individual customers. Quite often, targeting or advertising cookies will be linked to site functionality provided by the other organisations that generate the advert. When one of these adverts is presented to you on a site there will be a quick and easy way to click in and opt out of receiving further adverts.

Lily O’Brien’s is not responsible for the content or privacy policies of third parties or other websites.

Granting us permission to use cookies

If the settings on the software that you are using to view this website (your browser) are set to accept cookies we take this, as well as your continued use of our website, to mean that you are in agreement with this.

Deleting Cookies

Some of the cookies we use are vital for the Lily O’Brien’s web site to function properly and have already been set. However, you can stop cookies from being placed on your computer by changing your browser settings not to accept them or opt-out. Your 'help' facility will show you how to do this.

Alternatively, it is possible to opt out of Google's use of cookies by visiting the Ads Preferences Manager. http://www.google.com/settings/ads/onweb

In addition, you can opt out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page. http://www.networkadvertising.org/choices/#completed

Please note, that restricting or deleting cookies will mean that our site will not work as you would expect.

Privacy Practices of Link Partners

While we carefully select the websites to which we link, we are not responsible for the privacy practices of these websites.

Lily O'Brien's will continue to update its privacy policy on a regular basis and these changes will be posted on this website. We would encourage consumers to re-visit this page from time to time in order to keep up to date with any additional policy amendments or additions.

Security

At Lily O'Brien's Chocolates, online security of a priority. All transactions processed on our site are processed using the highest levels of online security by external transaction processing companies with outstanding records in internet security. Our website operates on a secure server and all confidential information is encrypted and protected to make lilyobriens.com a secure and safe shopping environment.